Assistant Director Neighbourhood and Customer Services

Welcome from Steve Hartley – Strategic Director Environment and SportSteveHartley_nolabel

Many thanks for your interest in the post of Assistant Director, Neighbourhood and Customer Services.   Having held the post myself before promotion to the Strategic Director role I know what an exciting and challenging job it is!

At the heart of our work alongside communities, supporting and encouraging active citizens and enabling community action, the role is critical to the future direction of the Council. Leading our partnerships for safer and stronger communities and helping create safe, clean and attractive neighbourhoods provides a tremendous range of opportunities, from strategic to operational, to help improve the quality of life for Bradford people.

I hope you think it’s a job you want and look forward to receiving your application!

Assistant Director Neighbourhood and Customer Services

£80,314 – £91,023

Bradford is one of the most varied, diverse and exciting cities in the UK, and a major regional centre for culture, leisure and enterprise. Our entrepreneurial spirit is thriving, with an energy and a vibrancy that’s opening up new economic opportunities. We’re determined to match this energy with a contiued focus on joined-up work at a neighbourhood level, working together with citizens and com-munities to make a real difference to quality of life. Our New Deal for Bradford makes a commitment to keep working to improve the district, city centre and all our towns and communities to achieve:
• Good schools and a great start for all our children
• Better skills, more good jobs and a growing economy
• Better health, better lives
• Safe, clean and active communities
• Decent homes that people can afford to live in.

As we continue to build a city that’s proud to take its place as a global player, this role will be pivotal in keeping the promises we’ve made to all Bradford’s people. You’ll be an influential and visible leader, working across the full range of Neighbourhood and Customer Services, co-ordinating locality / neigh-bourhood working, street cleansing, council wardens, youth service, and safer and stronger communi-ties to deliver demonstrably improved outcomes with Bradford’s people. The Prevent agenda and community cohesion will come under your remit, as will building local community capacity and resili-ence. And as the Council’s principal adviser on joined-up cross-council and partner working at a neigh-bourhood level, locality planning, and strategic communities work, you’ll liaise closely with a range of partners (such as health, police and housing providers) and stakeholders, including elected members and civic organisations in all sectors of our diverse community. Closer to home, you’ll focus on improv-ing the services at the point of access for citizens, including the introduction of leading-edge CRM techniques and customer information management.
We expect that you’ll be able to offer compelling evidence of success at a senior management level within a similar setting, and a highly developed understanding of the current issues, challenges and opportunities within the field. You should be able to bring a strategic perspective to the role, grounded in a realistic understanding of the practical challenges of raising performance levels and effecting cultural change. Able to quickly establish strong working relationships with your own teams and a range of partners, and build credibility and trust at all levels, you will relish the chance to support, influence and strengthen resilience in communities. We’re looking for exceptional candidates, who can embrace our vision and work with others to achieve it.

Recent successes/achievements in Neighbourhood and Customer Services

  • Partnership work on community safety
    • many positive joint initiatives from managing right wing demonstrations and implementing Prevent strategy to local ward tasking on anti-social behaviour
  • Integration of youth service into neighbourhood structures
    • significant reduction in resource whilst maintaining and improving engagement
  • Customer services ‘channel shift’
    • migration of contact from face-to-face and phone onto digital enabling reduction in resource and continued satisfaction
  • Restorative Justice approaches
    • pioneering developments in RJ engaging many volunteers and winning multiple awards
  • Community Stars Awards
    • widely recognised and successful active citizen recognition scheme well promoted by local media
  • Support for refugees linked to City of Sanctuary
    • successful integration of vulnerable refugees into Bradford life with active support from local communities
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